Exchanges and returns

Exchanges and returns
Request for exchange or return

All requests for exchanges or returns must be communicated to the Customer Service Center for detailed instructions on the process. The footer of the website or the Contact Us page contains the contact details for our customer service center.

 

Conditions for Exchanges, Returns, or Cancellations

The maximum period is 7 days after receipt of the product.

The merchandise must be returned in the same condition in which it was delivered, i.e., with the manufacturer's seals intact, in the original packaging, and with all accessories that accompany the product. It is important to note that the product box must also be in perfect condition, i.e., the packaging must not have been damaged or tampered with.

Please note that the product CANNOT HAVE BEEN USED.

 

Shipping for Exchange, Return, or Cancellation of Purchase

The cost of shipping for the return of the merchandise will be the responsibility of the online store, with no additional cost to the consumer.

The consumer must request the exchange, return, or cancellation within a maximum of 7 days after receiving the merchandise.

The shipping process will be explained by our customer service team, and will depend on the quantity and size of the product being returned.

Please note! Upon arrival, the product will be inspected and if it is found to have been used, the exchange or return may be refused and the product returned.

Refund to Credit Card

After receiving the product at our Distribution Center and approving the return or exchange upon analysis of the items, we will send the refund request to the credit card administrator, who in turn has a deadline to process the request in accordance with the policy of each credit card administrator.

The refunded amount may be returned in future invoices, depending on the card issuer's policy.

 

Refund to Boleto, Pix, or Transfer

The refund will be processed after approval of the return upon analysis of the items at our Distribution Center and will be made through a refund to a checking or savings account.

Bank details must be provided at the time of requesting an exchange or return.